“Our family has had a relationship with St. Luke’s Family Practice for 10 years. I can’t say enough good things about this practice, Dr. RJ Heck, and the other doctors who work there. We don’t have to go through any hoops to talk to our doctor or get the care we need. We have access to our doctor by phone day or night and can get help right away. One time, I thought I had a bad cold. I reached out and Dr. Erin Kiesel called me back within minutes. Even though it was a Saturday, based on my symptoms, she asked me to come into the office. She diagnosed me with pneumonia! If I was a patient in a different medical environment, I would have assumed it was a bad cold and not gotten the care I needed because of long wait times to see a doctor. I’m so glad I was diagnosed and treated right away at St. Luke’s Family Practice.”